YES! We provide free quotes for a complete range of services and have several full time Service Managers whose sole job is to attend to provide quotes and manage the approved jobs.
Jobs are either received as an approved quote or on a “do and charge” basis if the job is more minor. Quoted jobs are managed from start to finish by the Service Manager who quoted them. This way any discussions that were had with our customer are conveyed to our trades team and the Service Manager is responsible for ensuring the customer is impressed. For “do and charge” jobs our schedulers read the job requirements and allocate the job to our most suitable trade staff member. Until we are 100% happy with work quality any new team members work is inspected by our Service Managers. This way any issues are quickly remedied, mitigating the risk of one bad apple undermining the efforts of the team. Whilst we aim for perfection, our high volume of works make it inevitable that some jobs don’t go according to plan. We treat these as an absolute priority; our business is built on repeat customers.
In contrast to common industry standard we employ a full time team to manage our estimating, scheduling, project managing and onsite job completion. Our qualified trades team include experts in carpentry, painting, cabinetmaking, tiling, ceiling fixing, bricklaying, roofing and more. We also have strong relationships with proven sub-contractors to assist with our projects and ensure we are on top of our customers requirements. Our management team take full responsibility for achieving the desired outcome on every job.
Modus Property employs a large team of skilled trades professionals. If you have a job to do assume we can help. If it’s not in our area of expertise we’ll let you know and try to point you in the right direction.
We warrant all of our workmanship, full stop! If something isn’t done to a professional trade standard the first time, rectification is our priority. It is important to note that while we warrant workmanship we can’t warrant against wear and tear or misuse. Also some repairs can be a process of elimination due to an unclear cause of the problem. This can be reasonably common with roof leak repairs where a minor fix may solve the problem and is the best place to start to save costs, however sometimes if the minor fix is ineffective a larger scope of works may be required.
We care more! Tim Mathews started the company in 2011 with the intention of bringing a new level of service to the industry. Having dealt with many trade companies in his previous real estate sales career, Tim was disappointed with the level of service provided and set out to raise the bar. Our team are employed for attitude as number one priority, and each team member takes great pride in what they do.